What is the Service Level Agreement for the APMP UK help centre?
When submitting a help centre request, be sure to select the priority that corresponds with the nature of your request. You will receive an automated reply from support@apmpuk.co.uk confirming receipt of your request and next steps.
APMP UK is a 100% volunteer-led and operated organisation. We offer our members the following Service Level Agreement (SLA) on a reasonable best efforts basis.
All timings are based on APMP UK's business hours (09:30 - 17:00, Monday to Friday).
Priority | Response Time | Resolve Time |
Just FYI | 5 days | 15 days |
Nothing urgent I can wait | 3 days | 5 days |
I am stuck and need assistance | 1 day | 2 days |
Related Articles
How can I sponsor APMP UK events?
APMP UK's sponsors benefit from a wide range of brand impact and awareness-raising activities ensuring maximum value from event and other sponsorship opportunities. Sponsorship is a two-way relationship. Not only does your sponsorship help deliver ...How can I be an APMP UK Mentor?
If you feel you have the right qualities to volunteer your time to help others in their career development, APMP UK provides high-quality training for selected individuals to become career mentors. If you are interested, please complete the ...How can I be an APMP UK Mentee?
If you feel you could benefit from career mentoring, please complete the application form and we will match you with an appropriate mentor. Learn more and apply here: ...How can I be a breakout speaker at the APMP UK BIDx conference?
BIDx® The Big One is Europe's largest event for bid, capture and proposal professionals. It's a gathering of over 300 professional minds who represent dedicated communities with varied levels and domains of experience. So whether it’s health and ...When was APMP UK founded?
The Association of Proposal Management Professionals (APMP) was founded in the California USA in August 1989 and incorporated in Utah. APMP moved to Washington, DC in 2011. APMP UK was chartered on 16th March 2001. The APMP UK charter members were: ...