What is the Service Level Agreement for the APMP UK help centre?

What is the Service Level Agreement for the APMP UK help centre?

When submitting a help centre request, be sure to select the priority that corresponds with the nature of your request. You will receive an automated reply from support@apmpuk.co.uk confirming receipt of your request and next steps.
APMP UK is a 100% volunteer-led and operated organisation. We offer our members the following Service Level Agreement (SLA) on a reasonable best efforts basis. 
All timings are based on APMP UK's business hours (09:30 - 17:00, Monday to Friday). 

Priority
Response Time
Resolve Time
Just FYI
5 days
15 days
Nothing urgent I can wait
3 days
5 days
I am stuck and need assistance
1 day
2 days



    • Related Articles

    • I've forgotten my APMP UK Member Community password

      Don't worry, we can help!  To request a password reset, use the submit a ticket button at the bottom of the APMP UK Help Centre website. For Product Name, choose "Community". For Priority, choose "I am stuck and need assistance".
    • How can I join the APMP UK member community?

      The APMP UK member community provides a member-only space to discuss bid and proposal related matters – through groups, events, discussions and more – in a shared environment, with access to exclusive member-only resources. To join, use the submit a ...
    • I did not receive my password for the APMP UK member community

      Here are some common reasons you may not have received your APMP UK member community credentials: Is your email address up-to-date? We use the email address you have on your member profile at apmp.org. If that is wrong, old or empty, you won't ...
    • How can I be a breakout speaker at the APMP UK BIDx conference?

      BIDx® The Big One is Europe's largest event for bid, capture and proposal professionals. It's a gathering of over 300 professional minds who represent dedicated communities with varied levels and domains of experience. So whether it’s health and ...
    • When was APMP UK founded?

      The Association of Proposal Management Professionals (APMP) was founded in the California USA in August 1989 and incorporated in Utah. APMP moved to Washington, DC in 2011.  APMP UK was chartered on 16th March 2001. The APMP UK charter members were: ...