What is the Service Level Agreement for the APMP UK help centre?
When submitting a help centre request, be sure to select the priority that corresponds with the nature of your request. You will receive an automated reply from firstname.lastname@example.org confirming receipt of your request and next steps.
APMP UK is a 100% volunteer-led and operated organisation. We offer our members the following Service Level Agreement (SLA) on a reasonable best efforts basis.
All timings are based on APMP UK's business hours (09:30 - 17:00, Monday to Friday).
Nothing urgent I can wait
I am stuck and need assistance
I've forgotten my APMP UK Member Community password
Don't worry, we can help! To request a password reset, use the submit a ticket button at the bottom of the APMP UK Help Centre website. For Product Name, choose "Community". For Priority, choose "I am stuck and need assistance".
How do I stop getting emails from APMP UK?
We love to stay in touch with you, and ensure you're always in the know about the latest news, benefits and offers from APMP UK. Email is the most direct way for us to do that! But, if you don't want to receive email communications from APMP UK, ...
How can I join the APMP UK member community?
The APMP UK member community provides a member-only space to discuss bid and proposal related matters – through groups, events, discussions and more – in a shared environment, with access to exclusive member-only resources. To join, use the submit a ...
Why don't I receive emails from APMP UK?
Email is the fastest and most direct way for us to ensure you're always in the know about the latest news, benefits and offers from APMP UK. Here are some common reasons you may not be receiving our email communications: Is your email address ...
I did not receive my password for the APMP UK member community
Here are some common reasons you may not have received your APMP UK member community credentials: Is your email address up-to-date? We use the email address you have on your member profile at apmp.org. If that is wrong, old or empty, you won't ...