What is the Service Level Agreement for the APMP UK help centre?
When submitting a help centre request, be sure to select the priority that corresponds with the nature of your request. You will receive an automated reply from support@apmpuk.co.uk confirming receipt of your request and next steps. ![](//img.zohostatic.eu/zde/static/images/info.png)
APMP UK is a 100% volunteer-led and operated organisation. We offer our members the following Service Level Agreement (SLA) on a reasonable best efforts basis.
All timings are based on APMP UK's business hours (09:30 - 17:00, Monday to Friday).
Priority | Response Time | Resolve Time |
Just FYI | 5 days | 15 days |
Nothing urgent I can wait | 3 days | 5 days |
I am stuck and need assistance | 1 day | 2 days |
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